Frequently Asked Questions

Pokiza Food is a meal preparation and delivery service based in Chilonzor. We specialize in clean, hygienic meals made from fresh, high-quality ingredients. Our menu includes traditional Uzbek dishes, health-conscious options, vegetarian and vegan meals, quick lunch boxes, catering platters, kids' meals, and seasonal specials. We prioritize food safety, allergen transparency, and customer satisfaction in everything we do.

You can place an order by calling our phone number or visiting our location in Chilonzor. Our staff will guide you through the menu, answer any questions about ingredients or allergens, and help you select the best options for your needs. We recommend calling ahead, especially for large orders or catering requests, to ensure availability and timely preparation.

We currently deliver to addresses within the Chilonzor district. Delivery times and fees may vary depending on your exact location and the size of your order. If you're unsure whether we deliver to your area, please contact us and we'll be happy to confirm.

Yes, absolutely. We take food allergies and dietary restrictions very seriously. Our menu clearly labels common allergens such as gluten, dairy, nuts, and shellfish. When you place an order, please inform our staff of any allergies or dietary needs, and we'll guide you to safe menu options. We use separate utensils and preparation areas when necessary to minimize cross-contact.

Our core menu items are available year-round, but we also offer seasonal specials that change based on ingredient availability and customer demand. We typically update our seasonal offerings every few months. Follow us or contact us regularly to learn about new dishes and limited-time promotions.

We accept cash on delivery and advance payment options. When you place your order, our staff will discuss payment details and provide you with a total cost, including any delivery fees. We're working on expanding our payment options to include digital methods in the near future.

Delivery times vary depending on order size, preparation complexity, and your location within Chilonzor. Typically, standard orders are delivered within 45 to 90 minutes of confirmation. For large catering orders, we recommend placing your order at least 24 hours in advance to ensure timely preparation and delivery.

Yes, we prioritize sourcing ingredients from local suppliers who meet our strict quality and safety standards. This not only supports the local economy but also ensures freshness and traceability. We maintain detailed records of ingredient origins and expiration dates, allowing us to quickly address any concerns.

If you need to cancel or modify your order, please contact us as soon as possible. If your order has not yet entered the preparation stage, we can usually accommodate changes or cancellations without issue. However, once preparation has begun, modifications may not be possible. We appreciate your understanding and encourage early communication.

Yes, we offer catering services for a variety of events, including corporate gatherings, family celebrations, and community functions. Our catering menu includes large-format platters, buffet-style options, and customizable packages. Please contact us at least 48 hours in advance to discuss your event details, guest count, and menu preferences.

We follow rigorous hygiene protocols informed by international food safety guidelines. Our kitchen staff undergoes regular training in handwashing, cross-contamination prevention, and safe food handling. We use calibrated refrigeration units to maintain proper storage temperatures, and we conduct regular internal audits to ensure compliance with best practices. For more information on food safety standards, we recommend visiting Health Canada's food safety resources and the Canadian Food Inspection Agency's guidelines.

We value your feedback and take all concerns seriously. If you have a compliment, suggestion, or complaint, please contact us by phone or visit our location. We will investigate any issues promptly and work with you to find a satisfactory resolution. Your input helps us improve our service and maintain the high standards our customers expect.